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Frequently Asked Questions

Everything Perth businesses need to know about ordering from Value Pack Perth.

Ordering & Delivery

How fast is delivery?

Order before 2pm and we deliver next weekday across Perth metro. Most orders arrive before 10am.

Is delivery free?

Yes — free delivery on all orders over $200 across Perth metro. Orders under $200 have a flat $15 delivery fee.

What's your minimum order?

No minimum order for standard products — buy as little as 1 carton. For custom branded products, minimums start at 5,000 units (boxes) or 10,000 units (cups).

How does the 5% Price Beat Guarantee work?

Simple — show us a current quote from any Australian packaging supplier for the same product, and we'll beat their price by 5%. Just email the quote to sales@valuepackperth.com.au or show us when you order. Full details here →

Can I order online?

Yes! Browse our full range at valuepackperth.com.au and order directly. Pay by credit card, bank transfer, or set up an account for 7-day terms. Existing customers can also reorder via Ordermentum.

Do you deliver outside Perth metro?

We primarily deliver across Perth metro. For regional WA deliveries, contact us and we'll arrange shipping at the best rate we can get.

Custom Branded Packaging

What products can I get custom branded?

Coffee cups, pizza boxes, paper bags, greaseproof paper, burger boxes, and more. Basically any paper/board product we sell can be printed with your logo. See our full custom range →

What's the minimum order for custom packaging?

Coffee cups: 10,000 units (about 6-12 months for most cafes). Pizza boxes and other products: 5,000 units. We store your stock in our Perth warehouse and deliver as needed.

How long does custom packaging take?

8-10 weeks from design approval to delivery. We create a mockup for you to approve before production begins.

Do you store my branded stock?

Yes — we store your custom packaging in our Perth warehouse and deliver to you as needed. No need to find storage space for thousands of cups or boxes.

Products & Compliance

Are your products WA plastic ban compliant?

Yes. Our cups use PLA (plant-based) lining, our cutlery is wooden, our straws are paper, and our containers are either paper or sugarcane — all compliant with WA regulations. Read our WA plastic ban guide →

Are your products food-grade?

Yes — all our packaging is food-grade and certified for direct food contact. Our cups, containers, and paper products all meet Australian food safety standards.

Why are your prices so low?

We import directly from manufacturers — no middlemen, no distributors, no reseller markups. That's how we can offer a 5% price beat guarantee and still have the best margins in Perth.

Still have questions?

Call 0407 995 291 or email sales@valuepackperth.com.au

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